Ahhhh, February!

All month long I've been thinking about how wonderful February has been, especially when compared to February in Maine when we were sick of winter, and aware we had at least two more months of it.  February here started with seasonably low temperatures in the low 70s in early morning, with some overcast days mixed in with sunny days.  The sky has not been as spectacular as in past months, making those skies even more enjoyable.  Now, as we are in the last week of the month, I am enjoying sleeping on top of the bed again, with the ceiling fan going, and really appreciate the heat.  There was a wonderful thunderhead the other day, here are a couple of photos:

On another subject, I received a new low in customer service today, something that puts even Time Warner cable to shame.    I signed up for cable in January, paying a pro-rated amount, which started on the day I signed up, not the day they actually strung the wires and connected me.  I signed up to get my bills by e-mail.  I don't get all the channels, which they want to blame on me, although I was getting them all when I was at Bradley's house.  But today took the cake.

I had been enjoying the Olympics, but last Friday night I had no cable.  Yesterday I stopped at the cable office to find out what the problem was, and was told to call the office across the lagoon in Mango Creek.  No conversation in our Placencia office is easy, because the girl who works there sits in a low chair while responding to your questions, while you talk through  a hole in the glass barrier that is at mouth level for someone 5 feet tall.  I called Mango Creek and they said to go into the Placencia office and pay my January bill.  They said the office was open until 5. At 4:30 it was closed. 

Today on the way to work I stopped and learned that they had turned off my cable for lack of payment for January, although I have never received a bill, don't know what the amount should be, and don't know what I paid for initially.  So I had to pay $40.70 for January, plus a $25 reconnection fee.  When I suggested that they had a responsibility to provide me with a bill, or notice of their intention to disconnect, I was met with a blank stare.  Of course the manager of the company was not available at the Mango Creek office today, but I'll call her tomorrow. 

I really shouldn't be surprised because customer service in Belize is not part of the DNA.  But Southern Cable  Company, which is reselling a satellite based service, has taken the concept to a new low.  I've been taking advantage of the lack of TV by listening to the blues channel on Sirius radio, and spending more time reading. But I have missed the olympics...